Misinformation from a ticket agent

Dear Sir, On Friday March 3, 2017, I asked the reclamos.cl/empresa/turbus">Turbus ticket agent to sell me a ticket with direct destination to Valparaiso with specific requirement not to stop in any other city. She offered me two options one departure at 9:45 PM and other at 11:45 PM. We choose (I was traveling with a colleague) the bus with a departure of 9:45 PM.Everything was fine until the bus stop a city call Talca for about 30 minutes. The bus was filled with passengers, awakening everybody up that were already in the bus. Moreover, the second complain that we have is the bus entered Santiago to drop just one passenger, which is a nonsense because a direct trip from Santiago to Valparaiso takes only 6 hours and 30 minutes, we took 9 hours.We expect to be compensates for the Misinformation of your employee, travel inconvenience and delay arriving to our final destination.The details of the tickets are as follows: Servicio: T-B/Semi1 CamaOrigen: ConcepciónDestinación: ValparaísoFecha Viaje: Viernes 3 / Mar / 2017Salida: Terminal CollaoLlegada: Rodoviario ValpoValor Pasaje $15.400Nro. Boleto 1041025882 and 1041025883Clave: 156678 and 592903Sincerely,William [email protected]