No son profesionales

Esta es una contestación negativa de american airlinesForwarded message ---------De:Date: sáb., 7 de agosto de 2021 5:33 p. m.Subject: A Follow-up from American AirlinesTo: An ImageAn ImageAugust 7, 2021Hello Matias Alejandro:Thank you for contacting Customer Relations. I am happy to assist you with your inquiry. It is truly frustrating for everyone when bad weather affects travel plans. What makes these incidents so disappointing is the uncertainty of the situation since it's hard to know just when inclement weather will clear.Matias Alejandro, in view of what you described while waiting for your flight, I can understand your asking for a refund of the additional expenses you incurred. Since weather is beyond anyone's control, we don't make it a policy to reimburse our customers' out-of-pocket expenses when we can't operate as planned. I am sorry for your experience, I know how inconvenient it was when you didn't get where you were going as planned.I would like to assure you that we take all of our customers' concerns and feedback seriously. The comments that you shared with me today will be made available to our leadership team for further review and will be used to refine and update our practices. We want our customer journey to be the best in the industry and we thank you for giving American the opportunity to drive change.Sincerely,Renee RigginsCustomer RelationsAmerican AirlinesAA Ref#1-29911111224Your opinion matters to us! We invite you to share your overall experience in this quick one minute survey. Click here for the survey. We appreciate your time and valuable feedback.The information in this email is confidential and is intended solely for the addressee(s); access to anyone else is unauthorized. If this message has been sent to you in error, do not review, disseminate, distribute or copy it. If you are not the intended recipient, please delete this email from your email system.If your comments are related to American Airlines service to, from, or in the United Kingdom and we have reached an impasse in terms of resolving your complaint, please know that we are obligated by the Civil Aviation Authority (CAA) to inform you that you may contact a CAA-approved Alternative Dispute Resolution (ADR) provider competent to deal with airline service complaints. American Airlines, however, does not participate with an ADR in resolving disputes.RESPCONID: 1-DQZL3N5:RESPID:1-DQZL3BF:TID:1-DQOAX4O:PROCESS:Response:CONTACTID:1-DQXJLI2: