- Lo Barnechea, Chile
- 20, Mayo 2024
- Número: 1029935
Sernac Cancelacion
PRESENTE
I'm having a terrible experience.I bought tickets from scl to montego bay which had a stop on miami. We were supposed to depart at 21:55. The flight was delayed until 23:00, and later once again delayed until 00:00. At 00:30 with no other information we Are informed that the flight is cancelled due to maintenance. AA got us meal bouchers to use at the airport and moved us to a hotel in santiago. They moved us by bus at 2:00 am while only one bus was making the round trip to pick us all. we waited hours at -1°C with no shelter.Next day, with no notice whatsoever to me AA picked up everybody BUT me from the hotel to the airport at 14:30. I had to go by myself by uber at 15:00. At the AA counter there were only 2 people working and the whole group of the cancelled flight had to wait in line until 18:30. The rescheduled flight was supposed to fly at 19:20 now.. it was a few minutes delayed. At the counter amd because they were in a hurry, they didn't arranged my connection flight to montego bay but only saw that i could get to miami and "they will help you there" At an AA counter in Miami they putted me in a flight to montego bay that leaves at 8:00. the flight was overbooked. Now they put me in a waiting list for the next flight but with no certainty that i will make the flight. So far i have lost 2 days of my honeymoon, spent 2 taxi fares, had had a couple meals to survive and have no idea when and if i am going to get to jamaica finally. The official response of @AmericanAir is: "As a token of our apology, I have credited miles to your AAdvantage® account"Meanwhile im spending my honeymoon and work leave at airports pushed from line to line with no notice of arriving at my destination. Im very, very upset amd disappointed
Objetivo:
Obtener una compensacion economica
Compensacion
Autor: P.C.